Contact Us

We're here to help. If you get stuck and have a question, or if you'd like to request information from us, representatives are available to answer your phone call or respond to your email.

 

Customer Support


  • Email customer service
    Send an email to our customer service department. Please include your account number so we may assist you with specific questions about your account.
     

  • By phone or mail
    Edamerica
    P.O. Box 36014
    Knoxville, TN 37930-6014
    Fax: 877.337.8439
    Phone: 800.337.1009

  • Change of address
    Inform us of a change of your address (Secure Link)
     
  • Forms download center
    Download many different student loan-related forms 

Media Center


  • Media Center
    Read press information or submit a media inquiry.